Housekeeping
Competencies Training
Module 1 : My Role in housekeeping
Topic 1: My job as room attendant
Topic 2: Professional presentation
Topic 3: Work ethic and business ethic
Topic 4: Teamwork
Module 2 : Communication in hospitality
Topic 1: Process of communication
Topic 2: Communicating with colleagues
Topic 3: Commutating with guest
Topic 4: Communicating with diversity
Module 3 : Service Excellence
Topic 1: Understanding service
Topic 2: How to deliver service excellence
Topic 3: Handling complaint
Module 4 :Housekeeping equipment and materials
Topic 1: Housekeeping supplies
Topic 2: Cleaning methods
Topic 3: Housekeeping trolley
Topic 4: Prepare to clean
Mudule 5 : Linen and bedding
Topic 1: Linen and bedding
Topic 2: Bathroom linen
Module 6 : Clean and service guest room
Topic 1: Shift opening
Topic 2: Clean guest room
Topic 3: Clean bathroom
Topic 4: Clean bedroom
Topic 5: Hygiene and safety
Module 7 : Prepare for next shift
Topic 1: Clean and store cleaning equipment
Topic 2: Types of rubbish
Topic 3: Reporting and handling over
Module 8 : Reporting systems
Topic 1: Lost and Found
Topic 2: Guest lending item
Topic 3: Maintenance process
Mudule 9 : Provide Additional Housekeeping Service
Topic 1: Receive additional items request from guests
Topic 2: Receive additional items request from staff
Mudule 10 : Clean Public Areas:
Topic 1: Introduction to public area and clean public area.
Topic 2: Method of cleaning public area.
Topic 3: Cleaning techniques.
Topic 4: Inspection and reporting public area.
Module 11 : Laundry Procedures:
Topic 1: Laundry basics.
Topic 2: Laundry procedures.
Topic 3: Linen planning and managerment.
Topic 4: Laundry controls and documents.
Module 12 : Provide Guest Laundry Service:
Topic 1: Guest Laundry processing.
English and Computer Classes
Most of the housekeeping (room attendant) students come from a low educational background, with many having dropped out at primary school level. As a result, they have very limited or no English and computer skill, and many require additional Khmer classes to strengthen their understanding during training at Youth’s Dream Fulfillment Association (YDFA).To support their learning and development, they attend daily classes from 2:00 PM to 5:00 PM, which include English, computer, and Khmer language sessions. These classes are designed to build their foundational knowledge and improve their confidence, enabling them to better follow the training and prepare for future employment in the hospitality industry.
All students in the Housekeeping program, along with those in Food Preparation, Front Office, and Food & Beverage Service, attend scheduled English and computer classes from 2:00 PM to 5:00 PM. These sessions are designed to strengthen their communication and digital skills, supporting their overall competency and readiness for professional work in the hospitality industry.
