Food & Beverage Service
Competencies Training
Module 1: My job role as a waiter
Topic 1: My job as a waiter
Topic 2: Professional Presentation
Topic 3: Work Ethic
Topic 4: Team work
Module 2: Communication in Hospitality
Topic 1: Process communication
Topic 2: Communication with guest
Topic 3: Communication with colleagues
Topic 4: Communication with diversity
Module 3: Service Excellence
Topic 1: Understanding Service
Topic 2: How to delivery service excellence
Topic 3: Handle guest complaint
Module 4: Restaurant Equipment
Topic 1: Table Items
Topic 2: Table set up
SOP: Tables set up
Module 5: Menu Knowledge
Topic 1: Menu
Topic 2: Taking order
Topic 3: Matching service service wares to menu items
SOP: Taking Order
Module 6: Beverage Knowledge
Topic 1: Non Alcoholic drink
Topic 2: Alcoholic drink
Module 7: Selling Skill
Topic 1: Increase Sale
Topic 2: Type of selling
Module 8: Service Skills
Topic 1: Carrying Tray
Topic 2: Carrying plate
Topic 3: Changing Astray
Topic 4: Handling Serving spoon & Fork
Topic 5: Carrying Glass
Module 9: Beverage Service
Topic 1: Non Alcoholic drink service
Topic 2: Alcoholic Beverage service
Module 10: Restaurant Service Sequence
Topic 1: Guest cycle
Topic 2: Preapre & pack take a way food and drinks
Practice: Restaurant Service Sequence
Module 11: Restaurant Procedure
Topic 1: Guest Restrooms
Topic 2: Opening Procedure
Topic 3: Closing Procedure
Module 12: Hygiene, Security and Safety
Topic 1: Restaurant Hygiene
Topic 2: Restaurant Safety
Topic 3: First aid in restaurant
POS System
Food and Beverage Service students are required to participate in hands-on training using the Point of Sale (POS) system within the restaurant environment. Through real-service practice, they develop functional competency in handling food and beverage orders, processing guest bills accurately, and delivering service in line with standard restaurant procedures. Upon successful completion of their training, students will be well-prepared to take on cashier roles professionally in the hospitality industry.
English and Computer Classes
All students in the Food & Beverage Service program, along with those in Housekeeping, Front Office, and Food Preparation, attend scheduled English and computer classes from 2:00 PM to 5:00 PM. These sessions are designed to strengthen their communication and digital skills, supporting their overall competency and readiness for professional work in the hospitality industry.
Our Hotels and Restaurants' partners
